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DASNY Goes Green

Client Survey - Tax-Exempt Equipment Leasing Program

Part A

1. Would you use TELP again?	Yes	No
Why/why not?
2. Would you recommend TELP to others?	Yes	No
Why/why not?
3. What specific actions can we take to increase your satisfaction with TELP?

4. Have you used other lease programs?	Yes	No
How do they compare with TELP for timeliness, responsiveness and cost?
5. Comments:

Part B

1) How satisfied are you with Authority Staff in providing you with Customer Support?

	5 Very Satisfied	4 Somewhat Satisfied	3 Neither	2 Somewhat Satisfied	1 Very Dissatisfied
Completely explains the major steps and basic information of the deal.
Provides you with information on the full range of services provided by the Authority.
Responds quickly to inquiries.
Offers personal attention to inquiries.
Finds solutions to inquiries.

2) How satisfied are you with the various costs of the lease? For example, the:

	5 Very Satisfied	4 Somewhat Satisfied	3 Neither	2 Somewhat Satisfied	1 Very Dissatisfied
Authority fee.
Lease placement costs, i.e. outside counsel
Your time and effort.
Overall total costs.

3) How satisfied are you with the overall lease process?

	5 Very Satisfied	4 Somewhat Satisfied	3 Neither	2 Somewhat Satisfied	1 Very Dissatisfied
Efficient.
Professional.
Competitive.
Documents easy to complete.
Required documentation is reasonable.
Selection process for the leasing company.

4) How satisfied are you with the communication that occurred between team members?

	5 Very Satisfied	4 Somewhat Satisfied	3 Neither	2 Somewhat Satisfied	1 Very Dissatisfied
Staff keeps you apprised of the schedule.
Staff provides notifications and explanations of delays.
Staff easily and readily accessible.
Overall communication.

5) How satisfied are you with the timeliness of the following steps?

	5 Very Satisfied	4 Somewhat Satisfied	3 Neither	2 Somewhat Satisfied	1 Very Dissatisfied
Application process.
PACB approval process.
Master lease indenture preparation.
Authority approval.
UCC process.
2-d exclusions.
Receipt of proceeds.
Overall schedule.

Customer (Required field)

Title

Thank you for your participation and valuable feedback.

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